juan365 igem Privacy Policy

1. Overview

juan365 igem operates the online gaming platform accessible at juan365igem.com and serves players located in the Philippines. This Privacy Policy describes how we handle personal data collected through account registration, gameplay, financial transactions, and use of our customer support channels.

By registering an account on juan365 igem, you acknowledge that you have read this policy and consent to the collection and processing of your personal data as described. If you do not agree, please do not use the platform.

2. What Personal Data We Collect

Juan365 igem collects personal data at different stages of the player journey. The information we collect depends on which features you use and which services you access. Here is a breakdown:

We do not collect data beyond what is necessary for the purposes described in this policy. We do not purchase third-party marketing data lists or combine your profile with data from unrelated platforms.

3. How We Use Your Personal Data

Juan365 igem uses your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Service delivery — to process deposits and withdrawals in PHP, settle bets, and enable access to all game categories on the platform.
• Identity and age verification — to confirm that you meet the 21+ age requirement and that your account details are genuine.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and abuse of platform features.
• Responsible gaming — to monitor for signs of problem gambling and to apply limits, cooling-off periods, or self-exclusion measures where appropriate.
• Customer support — to respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement — to understand how players navigate the site and which features they use most, so we can improve the experience.
• Legal and regulatory compliance — to meet our obligations under applicable Philippine law, including anti-money laundering requirements.

4. Legal Basis for Processing

Juan365 igem processes your personal data on one or more of the following legal grounds, consistent with the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations:

• Contractual necessity — processing is required to fulfil the agreement between you and juan365 igem when you create an account and use the platform.
• Legitimate interests — to prevent fraud, maintain platform security, and improve our services in ways that do not override your privacy rights.
• Legal obligation — to comply with applicable Philippine laws and regulations, including identity verification and transaction monitoring requirements.
• Consent — where you have given explicit consent for specific processing, such as receiving promotional communications.

5. Sharing Your Personal Data

Juan365 igem does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Payment processors — your financial data is shared with Philippine payment providers (such as GCash or Maya partner systems) only to the extent necessary to process your transaction. These providers operate under their own privacy policies and applicable Philippine financial regulations.
• Identity verification providers — during KYC, your ID documents may be reviewed by a trusted verification service operating within the Philippines.
• Technology and platform providers — game software providers and infrastructure partners may receive aggregated or session-level data to enable the games and services on our platform.
• Law enforcement and legal proceedings — we may disclose personal data to Philippine authorities or courts where required by law, valid legal process, or to protect the rights of juan365 igem and its players.

All third-party service providers are contractually required to handle your data securely and only for the purpose for which it was shared.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy and to comply with our legal obligations.

• Account and identity data is retained for the lifetime of your account and for a minimum period after closure as required under Philippine law.
• Financial transaction records are retained for a minimum period consistent with anti-money laundering and tax obligations under Philippine regulations.
• Support communication records are retained for a defined period to facilitate follow-up and dispute resolution.
• When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

7. Data Security

Juan365 igem implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:

• SSL/TLS encryption on all data transmitted between your device and our platform.
• OTP verification for login and sensitive account actions, adding a second layer of identity confirmation.
• Access controls that limit which staff members can view sensitive player data, on a need-to-know basis.
• Regular security reviews of our systems and third-party integrations.

8. Cookies and Tracking

Juan365 igem uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is used. Cookies are small data files stored on your device when you visit the site.

• Essential cookies — required for the platform to function. These handle session authentication and security tokens. You cannot opt out of these and continue using the platform.
• Functional cookies — remember settings like your preferred language or last visited game category.
• Analytics cookies — collect anonymised usage data to help us understand which pages and features are most used, so we can improve the experience over time.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect some features of the platform.

9. Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by juan365 igem:

To exercise any of these rights, contact our support team at the details listed in the Contact section below. We will respond within a reasonable timeframe as required under applicable law.

10. Minors and Age Restriction

Juan365 igem strictly prohibits the use of its platform by individuals under 21 years of age. We do not knowingly collect personal data from minors. If you believe a person under 21 has registered an account or submitted personal data to us, please notify our support team immediately.

Where an account is found to belong to a minor, it will be closed, all personal data will be deleted, and any funds held will be processed in accordance with our Terms & Conditions.

11. Changes to This Policy

Juan365 igem may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make a material change, the "Last updated" date at the top of this page will be revised.

Continued use of the platform after a policy update constitutes acceptance of the revised terms. We recommend reviewing this page periodically, particularly if you are a regular player.